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‎02-26-2020 12:31 PM

HP Recommended
Product: Intel core13
Operating System: Microsoft Windows 10 (64-bit)

I just upgraded my laptop from windows 8 to windows 10, unbelievable I observed that I can't find Bluetooth icon which I always used in the windows 8 on my laptop anymore.

I have downloaded and installed the latest Bluetooth driver.

I have also gone through "services.msc" to get the Bluetooth support service" running but all to no avail.

I followed the troubleshoot and it says no Bluetooth hardware is discovered. I am really surprised at this.

Pls if anyone can proffer any solution to this, I'll really appreciate. 

1 person had the same question
1 REPLY 1

‎02-26-2020 03:15 PM

HP Recommended

@Joe-Joe2020 

 

What EXACTLY is your Intel core13 ? Please use the following instructions to find out the model/product of your machine:


     https://support.hp.com/us-en/document/c03754824

                   or

     https://support.hp.com/us-en/document/c00033108


Please do NOT post its Serial number (s/n).


Regards.

BH
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