Bluetooth no where to be found on new HP ENVY x360 Convertible X8M12EA#ABU

[Klapaucius]

I'm having the same issue. I followed the steps listed and bluetooth doesn't show up in device manager and there is no toggle to turn it on under settings. It was working fine, I have a bluetooth mouse that I've  used since day one, then it stopped out of nowhere. Restart hasn't solved anything either. At this point, I'm assuming a driver issue, but want a second opinion.

[Jeet_singh]

Hi @Klapaucius,

Thanks for engaging in HP support Forums! This is a wonderful location to converse with the community, get assistance and find tips!

I understand you have Bluetooth issues with your PC.Splendid effort and fabulous description of the issue before posting. Kudos to you on that score. You are a valued HP customer and it is paramount to assist you here. I take it as a privilege to share this platform with you.

Don't worry I'd like to help you out.

Did you make any software or hardware changes on your PC?

Do you see the Bluetooth driver listed in the device manager?

Please provide the product number of your PC to assist you better.

As you mentioned the Bluetooth is not getting detected on your PC anymore.

Let's start off by updating the Bios, Chipset and Wireless card drivers for your PC from our HP support website, using this link.

Once done, restart the computer and then check if that works.

If the issue persists, Uninstall the Bluetooth driver from device manager on your PC and install the latest driver using HP support assistant.

Refer this article to know more information about using HP support assistant.

Please try the steps recommended below.

a)   Open Control Panel by clicking the Start button, and then clicking Control Panel.
b)   In the Control Panel search box, type Bluetooth, and then click Change Bluetooth settings.
c)   In the Bluetooth Settings dialog box, click the Options tab and do any of the following:
d)   To make your computer discoverable to Bluetooth devices, select the check box for Allow Bluetooth devices to find this computer.
e)   When a Bluetooth enabled computer is in discovery mode, it broadcasts a wireless signal that allows it to be detected by other Bluetooth enabled computers or devices. This is sometimes called pairing mode.
f)   To allow Bluetooth devices to connect to your computer, select the check box for Allow Bluetooth devices to connect to this computer.
To be notified when a Bluetooth device is trying to connect to your computer, select the check box for Alert me when a new Bluetooth device wants to connect.

Also, try the steps recommended below.

press Win + R,” type services.msc and then press the Enter key on your keyboard.

find the service “Bluetooth Support Service” and see it if is running. 

If the service is not running, right-click on it and then select the “Start” option.

If you want to, you can also make the service start automatically at every Windows startup. To do that, right-click on the service and then select the “Properties” option.

In the Properties window select the option “Automatic” from the Startup Type drop-down menu, and then click on the “OK” button to save the changes.

Refer this article to further troubleshoot Bluetooth issues with your laptop.

To help you in Understanding and troubleshooting Bluetooth wireless technology: Click here 

Please let me know if this resolves the issue, or if you require further assistance!

Eagerly waiting for your response!

I hope you have a good day ahead,

And Feel free to ask your queries as this forum has some of the best people in the world available and ready to help.

Regards,

[Klapaucius]

The model number is: Z9H35UA#ABA

The bluetooth started working again for a little while, then quit again. When the bluetooth was working, I could see the bluetooth adapter in device manager. After it quit, the adapter is gone.

When I go into Bluetooth settings it says BT is off, but there is no slider to turn it on. I've tried reinstalling the driver, but it doesn't seem to do anything. I've stopped and restarted the Bluetooth Support Service and nothing changed.

I ran HP Support and it showed no updates available. 

A system restart brings it back for a little while, but when I'm away from the computer for a while, it disappears again.

[Jeet_singh]

Hi @Klapaucius,

Thank you for replying,

As I understand you have followed the steps suggested and still having the issue. Don't worry as I have a few suggestions which should help you resolve this issue.

I would suggest please update the BIOS, Chipset and Wireless card drivers on your PC from our HP support website, using this link.

Refer this article to further troubleshoot Bluetooth issues with your laptop.

To help you in Understanding and troubleshooting Bluetooth wireless technology: Click here 

Please ensure you follow all the steps suggested patiently as it is critical to resolving the issue. The trick is to remain patient, please. Please note that I am not overloading you with a lot of troubleshooting steps. Instead, just like you, I am eager to ensure that the problem gets resolved. So I am providing you with more resources and information at your disposal to deal with the situation better.

Keep me posted,

If the information I've provided was helpful,

give us some reinforcement by clicking the solution and kudos buttons,

that'll help us and others see that we've got the answers!

Good Luck.