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‎12-21-2015 03:03 PM

HP Recommended
Product: HP elitebook 8570w
Operating System: Microsoft Windows 7 (64-bit)

I have a HP LY552ET#ABU. It can not detect the bluetooth module.

 

In the bios setting it does not have a way to enable the bluetooth. I read in another forum there is an entry that it can be enabled in a list in the bios. Bluetooth does not appear there.

 

It does not appear in any list in windows.

 

I opened the base of the laptop has it has a blueooth module.

Module product is BCM 92070MD_REF

 

I only started wanting to use the bluetooth now since i got it. Does the bios need to be updated to use it?

 

7 REPLIES 7

‎12-21-2015 03:23 PM

HP Recommended

Hi,

 

Please try to install Broadcom Bluetooth software from the following link:

 

    http://h20564.www2.hp.com/hpsc/swd/public/readIndex?sp4ts.oid=5257503&swLangOid=8&swEnvOid=4058

 

Regards.

BH
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‎12-21-2015 04:53 PM

HP Recommended

thanks for the reply. Does it have to appear in the bios setting also?

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‎12-21-2015 05:17 PM

HP Recommended
@evoke wrote:

thanks for the reply. Does it have to appear in the bios setting also?

Hi,

 

No way you can enable it in BIOS, or no need to.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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‎03-04-2016 02:48 PM

HP Recommended

I tried installing that software and it said it could not detect the bluetooth module. It didnt fullying install then.  I enabled the bluetooth service in microsoft also.

 

I have the bluetooth module. If I take the tray out under the laptop it exposes the circuit boards. I can see the bluetooth module to the front of the laptop.

 

Is there any thing i can do to get it working?

 

evoke

 

thanks

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‎03-05-2016 10:50 AM

HP Recommended
@evoke wrote:

I tried installing that software and it said it could not detect the bluetooth module. It didnt fullying install then.  I enabled the bluetooth service in microsoft also.

 

I have the bluetooth module. If I take the tray out under the laptop it exposes the circuit boards. I can see the bluetooth module to the front of the laptop.

 

Is there any thing i can do to get it working?

 

evoke

 

thanks

How did you verify that was the bluetooth??

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‎03-05-2016 01:46 PM

HP Recommended

The bluetooth module had this serial number on it.

BCM 920702MD_REF6h

 

 

http://www.notebookparts.com/lenovo-ideapad-z580-bluetooth-rf-0b42389/

 

 

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‎06-29-2017 05:08 AM

HP Recommended

Does anyone have an answer to this.

I have a HP 8460p which also has a bluetooth module at the front. It also is not showing anywhere in the bios. Ubuntu does not see any bluetooth hardware.

I replaced the bluetooth module with one that I know works and it still does not show anywhere in bios or OS.

Can there be another fault somewhere else which is causing this?

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