Bluetooth not finding devices

[MS008]

My Spectre x360 13-ae0xx is not finding any bluetooth active devices, even when they are right next to my laptop - neither my phone (Samsung S10) or my Sony speaker.

When I select 'add bluetooth or other device', it searches but finds nothing. Both devices are activated to be found.

The Device manager lists these & drivers are all up-to-date:

Please let me know what fix I can try.

Thanks in advance!

M

[banhien]

@MS008 

Please use

   (a) Hold down Win key then press I (letter i)

   (c) Turn ON BT, can it see your devices ?

Regards.

[MS008]

Hi Banhien,

As I said in my original post, I've done the basic checks - tried to locate the devices & reinstalled bluetooth. Nothing seems to be working - bluetooth can't locate either my phone or my speaker.

What else can I do?

Thanks

M