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MS008
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Bluetooth not finding devices

HP Recommended
Spectre x360 13-ae0xx
Microsoft Windows 10 (64-bit)

My Spectre x360 13-ae0xx is not finding any bluetooth active devices, even when they are right next to my laptop - neither my phone (Samsung S10) or my Sony speaker.

When I select 'add bluetooth or other device', it searches but finds nothing. Both devices are activated to be found.

The Device manager lists these & drivers are all up-to-date:

MS008_0-1616712084258.png

Please let me know what fix I can try.

Thanks in advance!

M

 

 

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banhien
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@MS008 

 

Please use

 

   (a) Hold down Win key then press I (letter i)

   (c) Turn ON BT, can it see your devices ?

 

Regards.

BH
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MS008
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Hi Banhien,

As I said in my original post, I've done the basic checks - tried to locate the devices & reinstalled bluetooth. Nothing seems to be working - bluetooth can't locate either my phone or my speaker.

What else can I do?

Thanks

M

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