Bluetooth not recognized in the system

[Hounzer]

I have problems with the bluetooth on my PC, it doesn't recognize any type of device or card. I have a OMEN Gaming Laptop 16 - ap0xxx, that it supposedly comes with bluetooth, but when i wanted to turn it on, it doesn't have the option, and when i search for it in device managers it doesn't recognize any type of bluetooth neither unrecognized devices.

[Hounzer]

I have already tried to upload any updates from windows, and also y have reinstalled all the networks and bluetooth drivers

[Pallipurath]

Hi @Hounzer 

Welcome to the HP Support Community.

Thank you for posting your query.

I understand you are facing an issue Bluetooth stopped working after a Windows update on your HP OMEN, here's how to troubleshoot and resolve the issue:

Check if Bluetooth is Enabled

• Press Windows + A to open the Action Center and look for the Bluetooth toggle.
• If it's missing, the driver might not be working correctly.
• Go to Settings > Devices > Bluetooth & other devices and ensure Bluetooth is turned on.

Run the Bluetooth Troubleshooter

• Press Windows + I to open Settings.
• Navigate to Update & Security > Troubleshoot.
• Select Additional troubleshooters > Bluetooth > Run the troubleshooter.
• Follow the on-screen instructions.

Verify Bluetooth in Device Manager

• Press Windows + X and select Device Manager.
• Expand Bluetooth. Look for:
• Bluetooth Adapter (e.g., Intel, Realtek, Qualcomm).
• If there's a yellow triangle or it's missing, the driver may need reinstalling.
• Right-click the Bluetooth adapter and select:
• Enable device (if it's disabled).
• Update driver > Search automatically for updated drivers.

Roll Back or Reinstall Bluetooth Drivers

• In Device Manager, right-click the Bluetooth adapter and select Properties.
• Go to the Driver tab and choose:
• Roll Back Driver (if available).
• If not, choose Uninstall device > Check Delete the driver software for this device > Click Uninstall.
• Restart your laptop. Windows will reinstall the driver automatically.

Check for Missing Windows Updates

• Press Windows + I > Update & Security > Windows Update.
• Click Check for updates and install all pending updates.
• Some updates may include driver fixes.

Restart Bluetooth Services

• Press Windows + R and type services.msc. Press Enter.
• Locate the following services and ensure they are Running:
• Bluetooth Support Service
• Device Association Service
• Device Install Service
• If any are stopped, right-click the service and select Start.

Reset the Network

• Go to Settings > Network & Internet > Status.
• Scroll down and select Network reset.
• Follow the instructions and restart your computer.

Take care and have an amazing day!