• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎12-23-2020 08:19 AM - edited ‎12-23-2020 08:25 AM

HP Recommended
Product: Pavilion 15
Operating System: Microsoft Windows 10 (64-bit)

Hello, I have an HP Pavilion 15 or e015tx, I can't even find my Ralink Bluetooth is my laptop. I am a tech guy so I have tried most of the things, uninstalling drivers and installing them again, resetting the Bios, updating it.
The laptop was originally in win 8, after updating to win 10, the Bluetooth was gone after 2 months of working. My wifi is working fine, If anyone can help me, it would be great !!

Also, the Bluetooth is also not showing in my ubuntu(as dual boot).

Thanks !

1 REPLY 1

‎12-23-2020 09:28 AM

HP Recommended

Hi:

 

That is a very common issue with that model bluetooth adapter.  It completely disappears in W10 and there is no fix.

 

I'm surprised the wifi is still working.  That usually disappears too.

 

Why it is not there in Ubuntu, that I do not know.

 

If this is the model notebook you have...

 

HP Pavilion 15-e015tx Notebook PC Product Specifications | HP® Customer Support

 

...What I would do is to take this opportunity to replace/upgrade the Ralink wifi card to this model.

 

Intel Dual Band Wireless-AC 7260 802.11 ac 2x2 WiFi + BT 4.0    HP Part # 710661-001

 

You should be able to find this model card on eBay.  Search by the HP part number, not the model of the wifi card.

 

Below is the link to the service manual where you can find the wifi card removal and replacement procedure.

 

c03939658 (hp.com)

 

 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.