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‎09-14-2017 02:12 AM

HP Recommended
Product: HP 245 G5
Operating System: Microsoft Windows 10 (64-bit)

Bluetooth not working in HP 245 G5

52 people had the same question
16 REPLIES 16

‎09-14-2017 12:23 PM

HP Recommended

Re: Can't connect to internet
Options
‎09-14-2017 11:54 AM
Reading through the other posts on this forum will lead you to similar issues being posted and steps to take to restore connectivity.

These steps will help:

Go to Device manager > select the WIFI drivers under network adapter> Right click go to properties  > Under properties go to Power Management Tab> Uncheck  "Allow the computer to turn off this device to save power".

OUgrad
Intern

Posts: 41
Member Since:‎01-18-2015
Message 2 of 2(13 Views)
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Re: WIFI Button Stays Orange After Win10 64-bit Upgrade From Win7 - Will Not Connect

Options
‎09-13-2017 03:12 PM
P.S. to the above. I found this helpful link.

https://www.linkedin.com/pulse/airplane-mode-turning-off-windows-10-fixed-jingyansu-choudhury

I tried Solution 1: Change Network Adapter Properties in the link above, steps 1-5, and it worked. My WIFI Button was blue again. The hard-reset in my first Post only worked one time. OUgrad

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‎09-14-2017 01:25 PM

HP Recommended

My WiFi is working fine, but can't connect any Bluetooth devices. Also, "bluetooth" is not present in Device Manager.

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‎09-14-2017 02:36 PM

HP Recommended
Is there anything listed in device manager as other or unknown?
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‎09-14-2017 10:58 PM

HP Recommended

I don't think so.

I'm attaching the screenshot of the same.

 

Device managerDevice manager 

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‎09-15-2017 12:21 AM

HP Recommended
Example of network adapters hidden view:

https://h30434.www3.hp.com/t5/image/serverpage/image-id/164427i3E18F10CADF7C080/image-size/medium?v=...
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‎09-15-2017 07:03 AM - edited ‎09-15-2017 07:04 AM

HP Recommended

"Bluetooth" still not visible in Device manager.

Also, Bluetooth was working in Windows 10 home version which came preinstalled with it. But when I upgraded it to Windows 10 Pro version, Bluetooth is neither working in windows nor in Ubuntu 

 

Capture.PNG

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‎09-15-2017 11:03 AM

HP Recommended

It is showing a category for other on the second screenshot

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‎09-15-2017 11:20 AM

HP Recommended

There is nothing called "Bluetooth" in 'Other".

 

Also, consider the facts which I listed in the previous reply

 

Capture.PNG

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‎09-15-2017 12:17 PM

HP Recommended

There are unknown devices there, which will probably clear up, when you download and install the Bluetooth drivers for your notebook from support.hp.com

 

Realtek RTL8723BE Bluetooth Driver
By downloading, you agree to HP's terms and conditions. HP Software License Agreement.
Type:
Driver
Version:
1.0.0.59 Rev.A
Operating Systems:
Windows 10 (64-bit)
| View all
Release date:
Nov 10, 2016
File name:
sp78310.exe (47.9 MB)
Download Options:
Email link Download Now
HP recommends downloading and reviewing README/Release Notes files before installing drivers, software and firmware.

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