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Sachin448
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Message 1 of 2
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Bluetooth not working in windows 10

HP Recommended
hp 2000 notebook pc
Microsoft Windows 10 (64-bit)

System Model - HP 2000 NOTEBOOK PC

System SKU - C0N88PA#ACJ

 

Hardware Ids - USB\VID_0CF3&PID_311D&REV_0001

Hardware Ids - USB\VID_0CF3&PID_311D

 

please help me as soon as you can.

1 REPLY 1
Paul_Tikkanen
Level 21
Level 21
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Message 2 of 2
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HP Recommended

Hi:

 

See if this works for you...

 

Go to the device manager.

 

Click to expand the Bluetooth device manager category.

 

Do you see a Generic Bluetooth adapter listed there, or do you see a Qualcomm Atheros AR3012 Bluetooth adapter listed there?

 

If you see a Qualcomm Atheros AR3012 Bluetooth adapter listed there, you need to uninstall that device, restart the PC, and it should show up as a generic Bluetooth adapter.

 

To do that, right click on the Qualcomm Atheros AR3012 Bluetooth adapter, select uninstall, and check the uninstall driver box.

 

Then restart the PC, and now you should see a Generic Bluetooth adapter.

 

If you first see a Generic Bluetooth adapter listed there, then proceed directly to the first driver install step.

 

I have the two driver files that you need to fix the problem, which I zipped up and attached below.

 

So here is what you do...

 

Download and unzip the two driver files I attached below to their folders.

 

Do not do anything with the files in the folders.

 

Go to the device manager, click on the Generic Bluetooth device listed there.

 

Click on the driver tab, Click on Update driver.

 

Select the Browse my computer for drivers option, and browse to the first driver folder 10.0.1.15.

 

Make sure the Include subfolders box is checked and the driver should install.

 

Then see if you can connect to a Bluetooth device.

 

If you can, then  update that driver to the second one.

 

Go back to the device manager.  Click on the Atheros AR3012 Bluetooth device.

 

DO NOT uninstall the Atheros AR3012 Bluetooth device this time.

 

Click on the driver tab.  Click on Update driver.

 

Select the Browse my computer for drivers option, and browse to the 10.0.1.22 driver folder you unzipped.

 

Make sure the Include Subfolders box is checked and the driver should install.

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