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‎11-10-2019 05:55 PM

HP Recommended
Product: Example: HO Envy 15 TS
Operating System: Microsoft Windows 10 (64-bit)

I want to install a Bluetooth keyboard and mouse but the Bluetooth stopped working. I installed a mouse and keyboard yesterday but all of a sudden then wouldn't work so I purchased a new mouse and keyboard and my computer won't find them. I tired to see if I could get the mouse I connected yesterday to connect again and my computer doesn't see it any more.

1 REPLY 1

‎11-13-2019 03:41 PM

HP Recommended

@sheryltoo
Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help,  I have a few troubleshooting steps we could try to fix the issue:  

Let's start with the Hard Reset, follow steps from the link: https://hp.care/2GnkMa8.

BIOS default: 

  1. Turn off the computer and wait five seconds.
  2. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
  3. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
  4. Press F10 to Save and Exit.
  5. Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
  6. Follow the prompts to restart your computer.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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