Bluetooth not working

[shrek938]

my laptop doesn't showing any Bluetooth devices near me, even my phone's Bluetooth is turned on neither my phone sowing my laptop's Bluetooth, and this is not the case of my phone , it is not showing in other devices too

here's what i already have tried;-

1.update drivers from hp site and restart

2.manuallu downloaded and updated and restart

3.restart many times

4.uninstalled divers then install

5,my laptop is up to date

6.plz help meeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeee

[ub6424]

Hello @shrek938 

Sorry to hear that you are having problems ... I would like to help you.

Let me check your basic system configuration before we dive deeper ...

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

Processor

BIOS Version/Date

BaseBoard Product

BaseBoard Version

(2) Start Windows <Device Manager>

- Expand <Audio inputs and outputs>

- Expand <Bluetooth>

- Expand <Network adapters>

- Expand <Sound, video and game controllers>

- Expand <Other devices> ? (Those entries are for hardware for which Windows has not loaded a suitable driver)

--->>> Send screenshot

(3) Please report back