• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
HP Notebook 15-af103ax
Microsoft Windows 10 (64-bit)

I am using a hp notebook 15-af103ax with Windows 10 x64 and I'm not able to use my bluetooth headsets farther than a foot distance. The wifi works fine and I have also updated the drivers to the latest version. There is no issue while connecting the headsets, the only problem is the range of bluetooth. As i go farther than a foot or even less distance, the audio lags and then stops.

1 REPLY 1
HP Recommended

Hi @vickeysingh

 

I'd like to help you with your query

 

Troubleshoot problems with Bluetooth accessories

 

If your device is connected, but the audio quality is poor:

  • Make sure the audio is playing through the Bluetooth device. Select Start , then select Settings  > System  > Sound . In Choose your output device, select the Bluetooth audio device.
  • Pause other things that might be using Bluetooth, such as file-sharing over Bluetooth. For more info, see Fix sound problems in Windows 10.
  • Verify that stereo is selected for the Bluetooth device in order to ensure the best quality audio. To do this:
    1. On the right side of the taskbar, click Volume  and then select the chevron  icon to choose a playback device. 
    2. Select the Bluetooth device, and make sure the Stereo option is selected. (The lower-audio quality option is Hands-Free.)

      Select Bluetooth playback device

    3. If stereo is not available as an option, remove the device in Settings  > Devices  > Bluetooth & other devices and then re-add the device. Then, check the Volume  panel again to make sure that stereo is selected.

Hope this helps! Keep me posted. 

 

Welcome to the HP Support Community!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.