Bluetooth stopped working

[arthurvanooijen]

Hi all,

My bluetooth has stopped working. After uninstalling the adapter and restarting, the bluetooth works for a minute, and then stops working again. In the device manager, this is what I see:

,

when I click properties, I get a "Windows has stopped this device because it has reported problems. (Code 43)"

What I have tried:

• Power flush
• Checked for windows updates
• Uninstalling the bluetooth adapter in the device manager and restarting
• Uninstalling the bluetooth adapter in the device manager and manually installing the drivers

Does anyone know how to fix this problem?

Thanks in advance!

[VikramTheGreat]

Hi @arthurvanooijen,

Welcome to the HP Support Community.
 

Thank you for listing everything you have already tried. Since Bluetooth works for a short time after the adapter is uninstalled and then returns with Code 43, this indicates that Windows is detecting a problem with the Bluetooth device. HP also identifies Code 43 as a device problem and recommends reinstalling the device driver. Since you have already completed that step, I would not have you repeat it unnecessarily. 

Please try these steps next
1. Check Windows Bluetooth troubleshooting

Go to: Settings → System → Troubleshoot → Other troubleshooters → Bluetooth → Run

Allow Windows to complete the troubleshooting and apply any recommended correction.

2. Check the Bluetooth adapter

1. Right-click Start → Device Manager. 
2. Expand Bluetooth. 
3. Double-click the Bluetooth adapter showing the Code 43 error. 
4. Select the Driver tab. 
5. Please note the Driver Provider, Driver Date, and Driver Version.  

Do not install another driver yet, since you have already manually reinstalled the driver.

3. Check for a driver rollback
If the problem started after a recent driver or Windows update:

1. In the same Bluetooth adapter Properties window, select Driver.  
2. Check whether Roll Back Driver is available. 
3. If it is available, select it and restart the notebook. 

HP confirms that Device Manager can be used to roll back a driver when a device begins failing after a driver update. 

4. Run HP Hardware Diagnostics
Since the adapter continues to report Code 43 after reinstalling the driver, I would also check the hardware.

1. Restart the Victus. 
2. Immediately press Esc repeatedly to open the Startup Menu. 
3. Press F2 for HP PC Hardware Diagnostics UEFI. 
4. Run the available Wireless/Network hardware test. 

If the test reports a failure, note the complete Failure ID and share it with us.

Please also follow HP's official Bluetooth troubleshooting guide: HP PCs - Troubleshooting a Bluetooth connection in Windows | HP® Support

At this point, the Bluetooth adapter name/driver information and the HP Hardware Diagnostics result are the most useful. If you can provide those, we can determine whether we are dealing with a driver/Windows issue or whether the Bluetooth hardware itself may be reporting a problem.

Take care and have an amazing day!