-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
- HP Community
- Notebooks
- Notebook Wireless and Networking
- Bluetooth suddenly stopped working
Create an account on the HP Community to personalize your profile and ask a question
12-08-2019 01:42 AM
I have a HP Spectre - 13-v133tu and using a HP Bluetooth mouse. Have been using the mouse for a few months now without any problems.
This afternoon whilst using the PC the mouse stopped working for no reason. When I went through the troubleshooting it tells me that Bluetooth is not available on that device, there is no driver in the Device Manager. I ran through the troubleshooting to reinstall the driver and after a number of attempts, the Bluetooth driver reappeared but its still not working. The driver has a yellow exclamation mark. when I go to Settings - Bluetooth & Other Devices there is no button to turn the bluetooth on/off, and under mouse it says the Bluetooth has been turned off. I've gone right through the suggestions of the Virtual Agent with no luck.
PS at one point in trying everything and anything I uninstalled the Bluetooth App that was in Apps & Features, I went to the App Store but can't download again, it says I already own it.
Please help if you can, I'm at a loss on what to do now.
Solved! Go to Solution.
Accepted Solutions
12-08-2019 07:30 AM
Hi, @JulitoL
The parts list for your notebook indicates that it comes with an Intel Dual band wireless-AC 8260 802.11ac 2x2 WiFi and Bluetooth 4.2 combination WLAN adapter (non-vPro).
Download and save the latest BT driver for that adapter from the link below.
Go to the windows control panel, programs>uninstall a program.
If there is any Intel Bluetooth software listed there, uninstall it.
Restart the PC and install the above BT driver you saved.
12-08-2019 04:01 AM - edited 12-08-2019 04:03 AM
I suggest using the HP Support Assistant.
It will help you find the appropriate drivers.
You will need to reinstall the Bluetooth driver since you have uninstalled it.
Once you have installed the drivers you will need to add the bluetooth mouse device again so you can connect to it.
I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If my post was helpful or you just want to say thanks, click on the Yes button next to the "was this reply helpful?"
12-08-2019 07:30 AM
Hi, @JulitoL
The parts list for your notebook indicates that it comes with an Intel Dual band wireless-AC 8260 802.11ac 2x2 WiFi and Bluetooth 4.2 combination WLAN adapter (non-vPro).
Download and save the latest BT driver for that adapter from the link below.
Go to the windows control panel, programs>uninstall a program.
If there is any Intel Bluetooth software listed there, uninstall it.
Restart the PC and install the above BT driver you saved.
Didn't find what you were looking for? Ask the community