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‎10-08-2021 02:23 PM - edited ‎10-09-2021 02:34 AM

HP Recommended
Product: Hp 15-180tx
Operating System: Microsoft Windows 10 (64-bit)

My bluetooth headset (one+ bullets wireless z) sound starts distorting as soon as i connect my wifi to a connection, it works perfectly before that. I have windows 11 stable installed. I recently installed windows clean and tried everything like netwoek reset, band frequency change, driver update, driver reinstallation.

Category:
3 REPLIES 3

‎10-08-2021 03:14 PM

HP Recommended

Hi:

 

The only suggestion I can offer, would be to update the W10 Bluetooth driver to the latest version...

 

1.8.1037.3000

 

https://ftp.hp.com/pub/softpaq/sp111501-112000/sp111899.exe

 

Fix and enhancements:

- Fixes an issue where the audio from a Bluetooth headset lags while online video is played.
- Fixes an issue where a Bluetooth mouse connected to the system disconnects when Wi-Fi is connected.
- Fixes an issue where the audio from the Bluetooth headset does not function properly while pairing with a Miracast adapter.
- Fixes an issue where the Idle Test fails on a Realtek Bluetooth 5 Adapter device.
- Fixes an issue where the Realtek Bluetooth cannot enter the USB selective suspend state while in idle.
- Fixes an issue that occurs the first time the system is powered on which causes a blue screen event after the Windows Out of Box Experience (OOBE).
 
If that doesn't work, you will just have to wait until HP releases W11 Realtek Bluetooth drivers.
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‎10-09-2021 02:41 AM

HP Recommended

thanx bro for replying but it doesn't seem to do anything.😣

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‎10-09-2021 06:52 AM

HP Recommended

You're very welcome.

 

I guess you will have to wait until the W11 Bluetooth drivers are released.

 

Hopefully, it will be soon.

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