Bluetooth won't start

[eduardelacroix]

I have an HP Envy 15.  Today, I restarted my computer following a software update and then bluetooth suddenly became disabled in the way that it did not allow me to toggle it on or off in the connections settings.  I went to the Device Manager, which did not show the bluetooth device.  After adding it back as a legacy device and installing the latest driver, the bluetooth device still failed to start (the specific message in the Properties menu is "This device cannot start (Code 10)".

I tried the services.msc trick and ensured that the bluetooth support service will start automatically, but it still does not work.

I read that this has happened to many people.  Wondering if anybody can help out there?

[The_Fossette]

@eduardelacroix,

Welcome to the HP Forums!

Thank you for posting your query on this forum, it's a great place to find answers.

I reviewed your post and I understand that the Bluetooth is not working after a software update.

Don’t worry, I assure you I will try my best to get this sorted.

In order that I may provide you with an accurate solution, I will need a few more details.

• When was the last time the computer was working fine?
• What software update did you install on the computer?
• Have you made any software or hardware changes on the computer?

While I wait for the answers, I recommend you download and install the Bluetooth driver from the below link and check whether the issue is resolved.

https://support.hp.com/in-en/drivers

If you continue facing the issue, I recommend you download and install HP support assistant from the below link and install all the updates.

http://www8.hp.com/in/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_in/en/any/psg/pl...

Here is how it is done.

1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

   

2. Click Check for updates and messages to scan for new updates.

   

3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

4. Click the update name for a description, version number, and file size.

5. Select the box next to any updates you want to install, and then click Download and install.

6. Perform any other update management actions as needed.

   • Postpone an update: Click Remind me, and then select a time preference.

   • Delete an available update: Click the Delete icon  to remove the update from the list and record it in the action log.

   • Review updates status: Click Action log below the list to view installed, postponed, or deleted updates.

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[eduardelacroix]

Hi Fossette,

Thanks for your reply.  To answer your questions - 

Questions 1 and 2: To be exact, I was not updating a software, I was actually removing Adobe Flash Player from my computer that day (20 Dec)  Right before the rebooting after removing Flash, the bluebooth was working since I have a bluetooth mouse.  And then when Windows restarted, my mouse was dead and the bluetooth option in the connection settings became grayed out.

Question 3: Other than removing Flash, I did nothing else before that reboot.  I can't be sure when Windows was restarted, some earlier Windows updates were carried out in one go though.

Even though I don't think it has anything to do with Flash per se, just in case you'd like to know, I did ludicrously reinstall Flash to see if that would miraculously bring back my bluebooth - no luck 😞

As for the driver update you suggested, I tried but I'm afraid bluebooth isn't back on yet.  In fact, after updating the driver, the bluetooth option even disappeared from the connection settings.  I have absolutely no clue what's going on!?

[The_Fossette]

@eduardelacroix,

It is great to have you back and your patience is greatly appreciated.

I recommend you perform a system restore on the computer back to the date when the Bluetooth was working fine.

Follow the steps in the below article to perform a system restore.

https://support.hp.com/za-en/document/c03327545

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!