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‎01-08-2021 09:27 AM - edited ‎01-08-2021 09:28 AM

HP Recommended
Product: Notebook PC
Operating System: Microsoft Windows 10 (64-bit)

hi there i hope someone can help

 

i have a pair of beats and a HP Notebook 15 Product No: J5B55EA#ABU laptop. i have also purchase a bluetooth dongle and am trying to connect my beats through the dongle to use with my laptop.

 

any help? when i try to connect them it just says can't connect.

2 REPLIES 2

‎01-12-2021 03:00 PM

HP Recommended

Hi@shelbs97, Welcome to the HP Support Community!

 

Request you to follow the below troubleshooting steps from the document:-

 

https://support.hp.com/in-en/document/c03429630

 

Keep me posted. Happy to help!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

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‎01-14-2021 12:37 PM

HP Recommended

Greetings! 

  

This message is from the HP Support team, 

  

Just needed to know if all your queries were resolved? 

  

If not, I could help you get there. 

  

If you would like to thank us for our efforts to help you, go to the public post & give us a virtual high-five by clicking the "Thumbs Up" icon below, followed by clicking on the "Accept as solution" on my public post. 

  

Have a great day ahead! 

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