Bluetooth

[Bobby212]

Good day all !

probook 4530s serial: [Personal Information Removed]

originally was windows 7 upgraded to Windows 10 64 bit, originally purchased in 2011-12 

Intel(R) Core (TM) i5 - 2410M CPU 2.30 GHz upgraded 8 GB RAM 

1. Not sure if it has BLUETOOTH ? 
2. Not showing up in Device Manager already tried that 

3. Not showing up in Legacy Hardware either 

4. Windows Troubleshoot says device does not have Bluetooth 

5. HP support document says under device setup that Bluetooth is included with WLAN hardware ?

let me know if you need any further hardware specifications from the machine ? 

please advice how to be certain if device has Bluetooth or not ? 

Thank you in advance 

[banhien]

@Bobby212 

It is a very old machine therefore may NOT have Bluetooth at all. Depending on your country, please check Device Manager to see does it have one of the following wifi adapters

Atheros AR9002WB-1NGB 802.11b/g/n 1x1 WiFi and Bluetooth 2.1+EDR Combo Adapter

Realtek 8188BC8 802.11a/b/g/n 2x2 WiFi and Bluetooth 3.0+HS Combo Adapter

Ralink 8190BC8 802.11b/g/n 2x2 WiFi and Bluetooth 3.0+HS Combo Adapter

Regards,

[Paul_Tikkanen]

Hi, @Bobby212 

The parts list indicates that your notebook comes with a combination Wi-Fi/Bluetooth adapter, but it does not specify what model.

https://partsurfer.hp.com/?searchtext=CNU2201SJ6

Go to the device manager and click to expand the Network adapters device manager category.

Post the name and model number of the wireless network adapter that you see there.

Are there any devices showing up in the device manager that need drivers?

You won't get a reply back from me for 8 hours or so, because it is 23:07 where I live and I'm calling it a day.

[Bobby212]

Thank you for replying 

it’s has the following adaptors :

Ralink RT3592 802.11a/b/g/n 2x2 WiFi Adapter 

Realtek PCle GbE Family Controller 

WAN Miniport (IKEv2) 

WAN Miniport (IP)

WAN Miniport ( IPv6)

WAN Miniport (L2TP)

WAN Miniport (Network Monitor)

WAN Miniport (PPPOE)

WAN Miniport (PPTP)

WAN Miniport (SSTP)

Hope this help !

Many thanks !

[Bobby212]

Thank you for replying!

it has the following Network Adapters listed :

Thank you for replying 

it’s has the following adaptors :

Ralink RT3592 802.11a/b/g/n 2x2 WiFi Adapter 

Realtek PCle GbE Family Controller 

WAN Miniport (IKEv2) 

WAN Miniport (IP)

WAN Miniport ( IPv6)

WAN Miniport (L2TP)

WAN Miniport (Network Monitor)

WAN Miniport (PPPOE)

WAN Miniport (PPTP)

WAN Miniport (SSTP)

Apart from above under other devices “Base System Device” is showing up twice with Yellow Exclamation and other “Unknown Device” is also with Yellow Exclamation? Not sure what they are ?

hope this helps with explanation 

thank you 

[Paul_Tikkanen · Accepted solution]

You're very welcome.

For the Base System Device, you need this driver:

JMicron Media Card Reader Driver 

https://ftp.hp.com/pub/softpaq/sp60501-61000/sp60769.exe 

For the Unknown Device, you probably need this driver:

HP 3D DriveGuard Software

https://ftp.hp.com/pub/softpaq/sp64001-64500/sp64144.exe 

The problem with the Ralink Bluetooth is that it is not supported in W10 and the usual symptom of that is no Bluetooth device manager category shows up in the device manager and there is no Bluetooth device needing a driver.

This video may have fixed the problem if there was a Ralink Bluetooth device in need of a driver as shown in the video, but your notebook doesn't have that device showing up.

How to fix Ralink Rt3290 hp bluetooth in 2min on windows 8 or windows 10

There could be one thing you can try to get the Ralink Bluetooth to show up in the device manager and that is if your notebook had the HP connection manager or HP wireless assistant software installed in W7 and the Bluetooth was turned off with that software during the upgrade to W10, the Bluetooth will remain off because neither program works in W10.

To see if that is the problem do this:

Make an Ubuntu USB installer.

Link to download:

Get Ubuntu | Download | Ubuntu

Here is a tutorial for how to make the Ubuntu installer with Rufus:

Create a bootable USB stick with Rufus on Windows | Ubuntu

After you made the bootable Ubuntu installer, restart the PC, boot from the Ubuntu installer and select the option to 'Try Ubuntu without installing.'

See if you can turn on the Bluetooth in Ubuntu.

If you can, turn it on, exit Ubuntu, remove the flash drive, restart the PC and now the Ralink BT device should show up as it did in the video I posted, and you can try the fix in the video.

If that doesn't work, your only option would be to replace the Wi-Fi adapter with a different model or use a USB BT adapter.

This is the only other Wi-Fi card you can install that would be similar to what you have now.

You must buy a card that has the HP part number on the label, or it will not work, because your notebook has a BIOS whitelist that prevents any card not listed in the service manual from working.

Intel Centrino® Advanced-N 6230    HP part # 636672-001

Below is the link to the specs on the above card:

Intel® Centrino® Advanced-N 6230, Dual Band

Below is the link to the service manual:

c03054480.pdf

[Bobby212]

Thank You Paul_Tikkanen !

jmicron media card reader driver worked for Yellow Exclamation, Issue resolved.

With Bluetooth I am not that tech Savvy to use Ubuntu might upgrade hardware as you advised to :

Intel Centrino® Advanced-N 6230    HP part # 636672-001

Intel® Centrino® Advanced-N 6230, Dual Band

Many thanks