Blutooth missing from my HP Envy 360 15 running windows 11

[JayPeeHawkey]

My HP laptop forgets it has Blutooth capabilities. I can't go into settings and turn it off/on, because it's not even there. This first happened 7-10 days ago. Internet searches showed many with same issue. Finally did something that reactivated my bluetooth after rebooting. I don't remember the exact steps. But yesterday when it dropped again and I couldn't find that same article, I just double clicked on the driver I had downloaded, restarted and voila it was there. No, wait, it just dropped. I did an update last night hoping that would help and same thing, it boots, it's there, it quickly disappears. Please Help!

Thank you!

[Max3Aj · Accepted solution]

Hi @JayPeeHawkey, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

It sounds like your HP ENVY x360 is playing a game of hide-and-seek 👀with its Bluetooth capabilities! Let's get that sorted out so you can enjoy a seamless connection without the disappearing act.

Here are a few steps to help you bring Bluetooth back to the party:
 

Uninstall and Reinstall the Bluetooth Driver:

• Open Device Manager (you can search for it in the Start menu).
• Expand the Bluetooth section.
• Right-click on your Bluetooth adapter and select Uninstall device.
• Restart your laptop. Windows should automatically reinstall the driver. If not, you can download the latest driver from the HP Support website

Disable Power Management for Bluetooth:

• Go back to Device Manager.
• Right-click on your Bluetooth adapter and select Properties.
• Go to the Power Management tab.
• Uncheck Allow the computer to turn off this device to save power.
• Click OK and restart your laptop.

Update Windows and Drivers:

• Make sure your Windows 11 is up to date. Go to Settings > Windows Update and check for updates.
• Also, ensure all your drivers are up to date. You can use the HP Support Assistant to help with this.

Check for Bluetooth Conflicts:

• Sometimes, other devices or software can interfere with Bluetooth. Try disconnecting other wireless devices and see if the issue persists.

I hope this helps. 

Take care and have a good day. 😇

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

Max3Aj

HP Support