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SamUna
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Message 1 of 2
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Both Bluetooth and wireless connection have stopped working on my pavilion g6 which uses window 7

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Pavilion g6
Microsoft Windows 7 (32-bit)

Last year Bluetooth stopped working, there is an error which reads can't activate Bluetooth stack service. Now wireless network doesn't appear to be recognising mobile hotspot near by, as they are not being displayed in connection available window. Help would be greatly appreciated before this Friday!!!

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The_Fossette
HP Support Agent
HP Support Agent
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Message 2 of 2
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@SamUna,

 

I reviewed your post and I understand that you are facing issues with the Bluetooth and wireless connection.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you uninstall the wireless and Bluetooth driver from the device manager and then download and install it from the below link.

 

https://support.hp.com/in-en/drivers

 

If you continue facing the issue, then follow the steps in the below article and run a test on the wireless card.

 

https://support.hp.com/in-en/document/c03467259

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

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