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jyoust
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Message 1 of 2
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Brand new laptop, low bandwidth

HP Recommended
HP 14-dk1018ca
Microsoft Windows 10 (64-bit)

I just purchased a new HP laptop with Windows 10 installed. The setup went smoothly, but Microsoft Teams and Zoom meetings were very choppy and included constant messages telling me my bandwidth was low.Several speed tests on the laptop have revealed a download speed of only 5-10 Mbps, whereas my smartphone and previous laptop (also Windows 10) both run at a speed of 20-25 Mbps (I pay for up to 25 Mbps). Is there a way to increase the bandwidth on the laptop? It would be a shame to have bought a device that can't be adequately used for everyday video conferencing.

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banhien
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Message 2 of 2
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HP Recommended

@jyoust 

 

Its specs

 

          https://support.hp.com/au-en/document/c06632868

 

It has  Realtek RTL8821CE 802.11b/g/n/ac (1x1) and Bluetooth® 4.2 Combo wifi adapter. Firstly please allow it to connect to 5.0 GHz network. As you can see I've got 2 networks from my router one is xxxxxx and other is xxxxxx-5G

 

          twonets.png

 

(I have to keep BOTH active because I still have older computers, printers ... only "see" 2.4GHz)

 

Then check again. If still slow, please update driver using the following software

 

               https://ftp.hp.com/pub/softpaq/sp105501-106000/sp105752.exe

 

Regards.

BH
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