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HP Recommended
HP ENVY Desktop - 795-0030qd CTO
Microsoft Windows 11

On June 15, 2022 I checked my broadband Wi-fi speed and it was 200Mbs - just a promised by my provider.  On Sept 3, 2022 I checked again and it was 44Mbs.  Had my provider come out and check and decided to upgrade me to 1Gbs and install a new modem - speed stayed at 44Mbs.  Checked all systems and found no problem - my laptop checked at 500+Mbs, my other desktop (Windows 10) checked at 500+Mbs and my iPhone checks at 500+Mbs.  

I ran all your suggested fixes and downloads to no avail.  The only thing I can think of is that I upgraded my desktop from windows 10 to Windows 11 22H2 during the period between June and Sept.  Did Windows 11 create a broadband problem on my unit? Is there another solution?  Has anyone else experienced this problem?

Any answers would be greatly appreciated.    Thank you in advance for responding.

2 REPLIES 2
HP Recommended

@Johndek 

 

The specs of your machine is

 

           https://support.hp.com/au-en/document/c06113491

 

HP does not supply drivers for Windows 11.  Please re-install drivers for Windows 10:

 

          https://support.hp.com/ca-en/drivers/selfservice/hp-envy-795-0000-desktop-pc-series/19390486/model/2...

 

Updated: Your wifi adapter ONLY supports 44Mbs.

 

Regards.

BH
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HP Recommended

Thanks for responding.  I tried reinstalling the Windows 10 drivers and it did not help - as a matter of fact, my speed dropped to 24Mbs.  Since HP does not support drivers for Windows 11, does that mean I have to revert to Windows 10?  If that's the case, I'll scrap the machine and purchase a new desktop from another manufacturer.  I always thought HP was in the front of new technology, I guess they're not there anymore.  Again thanks for the info. 

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