Broadcom BCM43142 802.11 BGN Wi-Fi Adapter Issue

[Leonelle]

I have HP laptop (15-P254TX) shipped with Broadcom BCM43142 802.11 bgn Wi-Fi Adapter and this is the HW ID (PCI\VEN_14E4&DEV_4365&SUBSYS_2230103C&REV_01) and I updated the adapter to the latest version from Windows Update (I'm running Windows 10 version 1809 (OS build 17763.134), each time i try to switch between Wi-Fi networks the adapter getting closed and I press the Airplane mode button to get it back on again, after some searches I found that the problem through the driver even my work router stuck after I switch between Wi-Fi networks, meanwhile other laptops works fine, I don't know how to resolve this issue, and I didn't find specific driver for adapter works for Windows 7.

I'm running this version of driver now 7.35.352.0

The questions are:

If I need to change the Wi-Fi card adapter what is the best Wi-Fi card compatible (other than Broadcom) and what this the shape and size of this card, and also if there is away to be compatible with Windows 7 too

Thanks in advance

[Echo_Lake]

@Leonelle
Thank you for posting on the HP Support Community.

I have a few troubleshooting steps we could try to fix the issue:  

Firstly, let's perform Hard Reset: Follow steps from the link: https://hp.care/2GnkMa8.

Next step, BIOS default: 

1. Turn off the computer and wait five seconds.
2. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
3. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
4. Press F10 to Save and Exit.
5. Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
6. Follow the prompts to restart your computer.

Next step, disabling power management from the device manager.

1. Use shortcut keys Win + X on Windows 10.
2. Select Device Manager.
3. Expand the entry. Right-click on the wireless adapter and choose Properties.

4. Select the Advanced tab and choose Power Management (Uncheck allow the computer to turn off this device options)

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[Leonelle]

Thank you for assistance...

Unfortunetly, I did try the mentioed steps before without sucess

[Echo_Lake]

@Leonelle
Thank you for posting back. 

This sounds like a software compatibility issue, I would request you to contact our Support and our Support Engineers should be able to Remote into your computer and sort this out. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/

[Leonelle]

Well, I'll try to connect HP and post the result here

Thank you...

[Echo_Lake]

@Leonelle

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[Leonelle]

Hello guys...

It seems that Windows 10 issue and not hardware-related issue, because my friend has the same Windows 10 build and faces the same symptoms.

But I have question, if I want to change the Wi-Fi card into another one (other than Broadcom) which is the best one and compatible with Windows 7 x64 

Thanks in-advance

[Echo_Lake · Accepted solution]

@Leonelle
Thank you for posting back.

After reading your post, I did go through the Product specifications of your product and found that you have  802.11b/g/n (1x1) and Bluetooth 4.0 combo drive installed on the PC.  You can check the below table for compatible wireless module:

Click here to know more about Wireless Module, (refer to Chapter 3)

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[Leonelle]

Hello again and one more question?

Does this adapter (Broadcom BCM43142 802.11 bgn) supports 5GHz band?

And can I replace it (if doesn't support 5GHz) with one supports 5GHz?

Thanks in advance...