Broken Wifi Adapter?

[Mark-Martinez]

I have a laptop (model 14-dq4003ca) that seems to have Wifi issues. After a while it'll disconnect from Wifi and even though networks are visible, it won't connect until I reset the laptop. I've used the HP support assistant to do tests on the Wireless adapters, but running the tests causes the same issue to occur and the Wifi won't work.

I've updated the drivers and hard reset the laptop many times, and I know it's the Wifi adapter because while plugged in to ethernet, the issue does not occur. This is a work laptop and a team lead has told me we should just get this returned and refunded (purchased from Costco), but I'd need to speak to some type of technical support to get our issue rectified, however not too sure where to look for that as the support link for the Canadian HP site seems to be broken. (https://www.hp.com/ca-en/contact-hp/support.html)

If anyone could give me some pointers on getting the issue fixed or the process to getting it refunded, that'd be greatly appreciated!

Other technical info:

Windows 11 Home

Version 10.0.22000

HP Laptop 14-dq4xxx

SKU: 2L7S2UA#ABL

BIOS: AMI F.21, 2022-03-21

Network Adapter: Realtek RTL8852AE WiFi 802.11ax PCIe Adapter, version 6001.10.350.0, dated 2022-06-01

[ub6424]

Hello @Mark-Martinez 

Sorry to hear that you are having problems ... I would like to help you.

(1) Create Windows system <restore point>

How to Create a System Restore Point on Windows 10 or Windows 11

(2) Download and install

Realtek RTL8xxx Wireless LAN Drivers

1.0.0.208 Rev.S

Download

(3) Restart Windows

(4) Test wireless connection

(5) Please report your results