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‎04-11-2022 06:15 PM

HP Recommended
Product: HP Wireless Keyboard and Mouse 300
Operating System: Microsoft Windows 10 (64-bit)

 I WAS ABLE TO CONNECT THE HP WIRELESS KEYBOARD BUT NOT THE MOUSE 300. I HAVE TRIED TROUBLESHOOTING THIS DEVICE . I  HAVE THE MOUSE SITTING NEXT TO THE KEYBOARD & THE COMUTER.

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1 person had the same question
2 REPLIES 2

‎04-11-2022 11:14 PM

HP Recommended

@Sasebo 

 

It specs

 

            https://www.hp.com/au-en/shop/hp-wireless-keyboard-and-mouse-300-3ml04aa.html

 

It requires an available USB port to plug a receiver, it should automatically connect. Do you have it USB receiver ?

 

Regards.

BH
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‎04-13-2022 06:01 PM - edited ‎04-13-2022 06:04 PM

HP Recommended

Thanks for responding to my technical issue. I do have the receiver plugged in in to the usb port. The new keyboard connected on its own. My windows 10 o/s notified me that the keyboard & mouse are both connected. Still, the mouse is not working. I have changed the batteries in the mouse.

Why is there a tiny blue button under the mouse that says connect? Can you connect the  mouse manually using this button. How? When I have tried,  The red light under the mouse seems to blink real fast before it begins to blink slower.  But the mouse still doesn't connect.

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