• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎03-22-2019 08:39 AM

HP Recommended
Product: CS0016Nia
Operating System: Microsoft Windows 10 (64-bit)

hi,

a few weeks ago after windows upgraded, my Wifi Signal Strength gets very low, i tried to install newest driver from hp website and also check windows update for days, but no difference. please help!

6 REPLIES 6

‎03-22-2019 08:41 AM

HP Recommended

Hi:

 

Can you let us know what model wifi adapter your notebook has?

Was this reply helpful? Yes No

‎03-22-2019 02:25 PM

HP Recommended

Hi

my wifi adapter is: Realtek RTL8821CE 802.11ac PCIe Adapter

Was this reply helpful? Yes No

‎03-22-2019 04:12 PM

HP Recommended

Hi:

 

See if installing this driver version helps...it is newer than the one on your notebook's support page.

 

2024.0.3.103     Nov 29, 2018

 

https://ftp.hp.com/pub/softpaq/sp93001-93500/sp93056.exe

Was this reply helpful? Yes No

‎03-23-2019 10:16 AM

HP Recommended

hi

thanks for your reply,

i've installed this new driver, but still have a very low signal strength. problem not solved.

Was this reply helpful? Yes No

‎03-26-2019 12:52 PM

HP Recommended

still waiting for HP responce!!!

Was this reply helpful? Yes No

‎04-17-2019 12:33 AM

HP Recommended

about one month pasts and still no one to answere,

i lose whole wifi signal when i have above 2 meters distance from router, please help.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.