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‎03-21-2020 03:20 PM

HP Recommended
Product: Pavilion x360 Convertible 14m-dh1003dx
Operating System: Microsoft Windows 10 (64-bit)

...my laptop does not have an Ethernet port.  The salesman at Best Buy said I would just need a hub that connects through the C port to use an Ethernet cable.  

 

I have tried 2 different hubs..one through the  C charging port, and one through the USB 3.0 port.  Both of the hubs have extra USB ports that work when I try them, but neither Hub allows me to hook up an Ethernet connection successfully.  I'm thinking it has to do with either the laptops configuration or some Windows 10 issue.

 

Anyone can please help?

 

Many thanks.

4 REPLIES 4

‎03-21-2020 04:11 PM

HP Recommended

@ReverseFlash44 

 

I actually used the following adapter and it worked perfectly on my old loan HP machine

 

     https://www.anker.com/products/variant/3port-usb-30-hub-with-ethernet-converter/A7522012

 

I had 2 more USB 3.0 ports. I don't use it now.

 

Regards.

BH
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‎03-21-2020 04:31 PM

HP Recommended

I used the exact same Hub and it does not work for Ethernet...it does however allow me to have more USB ports.

Is it possible this model laptop is incapable of using Ethernet ?

 

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‎03-21-2020 05:15 PM

HP Recommended

@ReverseFlash44 

 

I tested the adapter/hub on 6 notebooks from HP, Dell, Microsoft around me right now and they all work. 

 

Please try other USB port, machine may take 10 to 30 seconds to work this out.

 

Regards.

BH
***
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‎03-21-2020 05:19 PM

HP Recommended

Nope...doesn't work for Ethernet just by plugging it in...is there is something I need to adjust on the system controls of the laptop?

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