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HP Recommended
HP Pavilion TS 15 Notebook PC
Microsoft Windows 10 (64-bit)

Product: HP Pavilion TS 15 Notebook PC

Operating System: Windows 10, Home Edition (64-Bit)

Smart TV: Hisense Smart TV ED40

 

I have been connecting via wireless (Anycast) to my Smart TV but then it stopped. To connect, I just project, select "Duplicate", Connect to wireless display, select my Hisense Smart TV. Now its not connecting. the TV detects the laptop, says its connecting, and then gives a network error message. 

We have connected other laptops in the office to the TV screen and it works. We are all on the same network and Wi-fi.

i have deleted the TV from my devices and reinstalled, have deleted my wifi and network and reinstalled, have reset the TV and reconnected my laptop.

i believe my drivers, adapters are up to date and i do not have firewalls blocking the connection.

 

please help out. this is the TV in my conference room and i cant beam presentations.

 

any idea why the connection not working anymore?

 

How do I fix this?  Please help

 

1 REPLY 1
HP Recommended

@Olurotimi

 

Welcome to HP Community

 

I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

 

HPSA will automatically search for all the latest drivers for your Notebook

 

  1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

    Click Updates in the My notebook pane

  2. Click Check for updates and messages to scan for new updates.

     Updates list in HP Support Center

  3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

  4. Click the update name for a description, version number, and file size.

  5. Select the box next to any updates you want to install, and then click Download and install.

Also ensure Windows is up to date.

 

Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

 

Also refer to this Document: https://support.hp.com/in-en/document/c05189396

 

Keep me posted how it goes

 

Thank you and have a wonderful day 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.