Can not connect to the internet

[Illyladydee]

I can not get connected to my WiFi. My computer does not show any available WiFi connections. I don’t think my computer has the WiFi feature anymore. HELP!

[Echo_Lake]

@Illyladydee
Thank you for posting on the HP Support Community.

• What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824  (Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).
• Are you able to connect to your wireless network?
• How about other devices, are you able to connect other devices to your home network?

While you respond to that, let's try these steps: ( please disconnect all USB cables, device and ethernet cable from your computer) 

Perform a Hard reset on the notebook: A power reset (or hard restart) clears all information from the computer's memory without erasing any personal data.

Next Step 2 BIOS Defaults - (After hard reset follow the below steps while starting the computer)
1) Shutdown the computer. 
2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears. 
3) Press F10 once for BIOS. 
4) Press F9 for BIOS defaults. 
5) Press F10 to save and exit. and then try to connect to your computer. 

If the issue persists, uninstall network adapter:

1. In Windows, search for and open Device Manager.

2. Double-click Network adapters.

   

3. Right-click the name of your wireless network adapter, and then select Uninstall device.

   NOTE: If the name of the network adapter is missing from the network adapters category, the network adapter hardware is not connected or the device driver cannot Plug and Play. If this happens, shut down the computer and check the hardware connection to your wireless adapter hardware. Service the computer if problems are found.

   

4. When the Uninstall Device screen displays, select Delete the driver software for this device if it displays, and then click Uninstall.

   After the network adapter uninstalls, the name of the wireless adapter no longer appears in the network adapters category.

   

5. In the Device Manager window, make sure Network adapters is highlighted.

6. In the Device Manager main menu, click Action, and then select Scan for hardware changes.

   The computer reinstalls the wireless network, and the wireless network adapter name displays in the Network adapters category.

   

7. After the network adapter name displays in Device Manager, close Device Manager and restarts the computer.

8. Try to connect to the Internet.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[Illyladydee]

My product ID C1FB546B-4F51-4ABE-9772-214214B3E8E7

I am not able to connect to the internet. All other devices are able to connect. In the directions below my device manager does not show the “intel dual band wireless”. There are only Bluetooth options. 

[Echo_Lake]

@Illyladydee
Let's perform Windows Update and HP Support Assistant: (this will update system software driver, use ethernet connection)

To check for updates now, select the Start button, and then go to Settings  > Update & security  > Windows Update, and select Check for updates.

Install updates from HP Support Assistant: Go to Download HP Support Assistant to install the tool.

1. To open HP Support Assistant, double-click the HP Support Assistant icon .
2. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
3. Click Check for updates and messages to scan for new updates.
4. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
5. Click the update name for a description, version number, and file size.
6. Select the box next to any updates you want to install, and then click Download and install.

And, also update BIOS: Follow steps from the link: https://support.hp.com/in-en/document/c00042629

Hope this helps! Keep me posted for further assistance.

[Illyladydee]

That does not help me. I can not update if i can not connect to the internet. I attached the error message that pops up. 

[Echo_Lake]

@Illyladydee

I would suggest performing system factory reset will fix all software related the issues,

Click here to  Perform a System Recovery.

Note: Before you start the system recovery, ​​​​​​back up all personal files and read all caution statements 

Keep me posted for further assistance.