Can not use the internet

[kratika]

Dear Sir,
I'm having problem in accessing to the internet. My laptop shows that it is connected to wifi and Ethernet and signal is also very good but still i can't access internet. All the other gadgets using the same internet connection are working very fine. I didn't know what happened and didn't know what to do. Please help me.
Thanks.

[DavidSMP · Accepted solution]

Hi @Ratika,

Thanks for stopping by the HP Support Forums! 🙂 Good day. Hope you are doing well. I understand that the computer does not connect to the internet. It will be a genuine pleasure to assist you here. 🙂

You are a valued HP customer and we appreciate you greatly for doing business with HP. I have reviewed the situation and it is paramount that we address your issue. Thank you for giving us the privilege to assist you on this platform. 🙂 Excellent research , brilliant troubleshooting and diagnosis were done before posting your query. Kudos to you for that. 🙂

Please perform a bios defaults from this link: : http://support.hp.com/in-en/document/c00364979

For better clarity and to assist you better I would require more information regarding this.

• When did this first begin?
• Did it happen after a software or windows update?

If it did you could try a system restore to a good known working date before the issue started from this link: http://support.hp.com/us-en/document/c03327545 and follow the option “Restore your computer when Windows starts normally”

• Then please remove the Ethernet connection and check if it goes online.
• If it does not, try with the hard wired Ethernet cable and check if goes online.
• Please use either a wired or a wireless connection.
• Disable all firewalls and antivirus programs and check if it goes online.

Please visit these links for further assistance. If any of these links fixes the issue, Please ignore the other links.

Link 1 for wireless internet: http://support.hp.com/us-en/product/HP-Pavilion-15-Notebook-PC-series/6529948/model/6622489/document...

Link 2: for wired internet : http://support.hp.com/us-en/product/HP-Pavilion-15-Notebook-PC-series/6529948/model/6622489/document...

Link 3: http://h30434.www3.hp.com/t5/Notebook-Wireless-and-Networking/Common-fixes-for-wireless-connectivity...

Link 4: http://hp.dezide.com/ts/start.jsp?guide=wirelessconnection.net&section=social

Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great. Please reach out for any issues and I'll be there to assist you .:)

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without

hassles.  🙂

Take care now and have a splendid week ahead. 🙂

Happy holidays to you and your family:)  Take care.:)

[kratika]

It worked . Thanks a lot.