cancel
Showing results for 
Search instead for 
Did you mean: 
a_winslow
New member
2 1 0 1
Message 1 of 3
499
Flag Post

Can't access Amazon.com

HP Recommended
Pavilion Notebook
Microsoft Windows 10 (64-bit)

I have an HP Pavilion PC with Windows 10, and Google Chrome is up to date. 

 

I cannot access Amazon.com. Every other website loads just fine. I'm definitely connected to the WiFi and I've cleared my cache and cookies 5 times. I've restarted and restarted the computer. I've tried using different WiFis. I've tried other web browsers...nothing works. I've never had this problem before and I haven't changed anything. Amazon used to load normally, then, one day out of the blue, it just stopped loading and started giving me this error message:

 error message.jpg

I don't think it's a firewall issue, although I could be wrong. I didn't even know how to access the firewall settings until after this problem arose, so I don't know how the settings could have been changed, but I guess it is possible. 

 

I am terrible with computers so any help at all is very much appreciated!

2 REPLIES 2
banhien
Level 19
Level 19
94,717 93,374 12,271 26,101
Message 2 of 3
Flag Post
HP Recommended

@a_winslow 

 

Please try do NOT click, copy and paste to URL area then hit enter

 

  https://www.amazon.com/

 

If still no luck. Please clear cookies and try again.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




>
Was this reply helpful? Yes No
a_winslow
Author
New member
2 1 0 1
Message 3 of 3
Flag Post
HP Recommended

@Banhien

didn't work

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation