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Devashish_09
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Can't connect to 5GHz Wi-Fi network.

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HP Laptop PC 14s-dq2000
Microsoft Windows 10 (64-bit)

I am unable to connect to a 5GHz Wi-fi network. After troubleshooting it connects for a fraction of time, say a minute or two, then automatically disconnects and switches to 2.4GHz network of the same router. I tried connecting the 5GHz Wi-fi to some other device to check if the issue is with the router itself but it worked fine in all the other devices. Window and the drivers all are up to date but I cannot find a way to fix this issue.

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Paul_Tikkanen
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Message 2 of 8
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Hi:

 

What model wifi adapter does your notebook have?

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Devashish_09
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My notebook is installed with Realtek RTL8822CE 802.11ac PCIe Adapter

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Paul_Tikkanen
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Hi:

 

See if updating the wifi driver to the latest version helps...

 

2024.0.10.221

 

https://ftp.hp.com/pub/softpaq/sp112501-113000/sp112619.exe

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Devashish_09
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Hi:

I updated my driver from the provided link too but the problem still persists.

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Paul_Tikkanen
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Sorry the driver update didn't help.

 

If your notebook is still under warranty, I suggest you open a support case using the HP support assistant software, or contact HP customer service in India at the link below.

 

Contact HP | HP® India

 

The wifi card is probably defective and needs to be replaced.

 

 

Devashish_09
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Okay.
I'll communicate with HP customer care service and see what they'll say in this issue. Thanks for giving your time looking into this matter.

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Paul_Tikkanen
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You're very welcome.

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