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‎04-22-2023 07:10 AM

HP Recommended

Well I was connected to to a network bc I was trying to download Motorola USB Driver to install on my phone. I didn't get to finish, bc the connection just turned off. Then I couldn't restore any recovery files it said they were removed, then I tried factory resetting it, however it said to use recovery system? But when I put my USB device into port it says it's not recognize it. I can not connect to any network, I'm so confused. It does does say JaveScript Errors whatever that means I know nothing about technology but I need my laptop to start working again so please help me 

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1 REPLY 1

‎04-25-2023 01:35 AM

HP Recommended

Hi @KentuckyBluGirl,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

To be able to answer you effectively, we need some information.

 

May I have the exact product name and number? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

Nal_NR-
HP Community Moderator



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