Can't enable number lock on bluetooth numeric keypad

[jcgcbt]

External blue tooth numeric keypad  doesn't recognize number lock.  Keyboard is connected and working as though number lock is off, tabs, back space etc.  Number lock is F16 on external keypad.  Laptop is HP envy x360 convertible 15m-es1xxx.  64 bit windows 11 home

[Gaya1239]

Hi @jcgcbt ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you're experiencing issues with the number lock functionality on your external Bluetooth numeric keypad, there are a few steps you can try to troubleshoot the problem:

• Check Keyboard Batteries: Ensure that the batteries in your external Bluetooth numeric keypad are charged and properly inserted.
• Restart Bluetooth Connection: Try disconnecting and reconnecting the Bluetooth connection between your laptop and the numeric keypad. This can sometimes resolve connectivity issues.
• Update Drivers: Make sure that your laptop's Bluetooth drivers are up to date. You can usually do this through the Device Manager in Windows.
• Check Keyboard Settings: Look for any specific settings related to the numeric keypad in your laptop's settings or control panel. Sometimes there are options to customize the behavior of external keyboards.
• Test with Another Device: If possible, try connecting the Bluetooth numeric keypad to another device (e.g., another laptop or a smartphone) to see if the issue persists. This can help determine if the problem lies with the keypad itself or with your laptop.

I hope this helps. 

Take care and have a good day.

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