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- HP Community
- Notebooks
- Notebook Wireless and Networking
- Can't find drivers for my laptop

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01-31-2022 02:35 PM
I can't find drivers for this laptop. When I look for them by typing the serial number and product number it gives me an error. If I try HP detect it for me it just stays on "HP is compiling your results. This could take up to 3 minutes, depending on your computer and connection speed. Thank you for your patience." and keeps searching.
01-31-2022 02:55 PM
Hi:
You can find the drivers you need for your notebook from the link below.
HP 15-ay100 Notebook PC Software and Driver Downloads | HP® Customer Support
Where you see multiple drivers with the same name, use the ones labeled Kaby Lake.
That is the model processor your notebook has.