Can't find/ install W7 64 networkdrivers for Compaq Presario CQ58-276SD

[MarsL]

Hello Forum,

i have a Compaq Presario CQ58-276SD(?). when i bought it it had W8 installed on it but i replaced it for the W7 64 bit.

After running a new install i can't connect with the internet or Windows Update.

Suppurt-site HP tells me there isn't files for downloading.

Can you help?

Kind regards,

Mars

[Paul_Tikkanen · Accepted solution]

Hi:

Here is the link to the W7 ethernet driver you need...

This package provides the Realtek Local Area Network (LAN) Driver that enables the Realtek Network Interface Card (NIC) Chip in supported notebook models that are running a supported operating system.

http://ftp.hp.com/pub/softpaq/sp56501-57000/sp56680.exe

There is no information online regarding what model wifi adapter your notebook has, so please post the hardware ID for the device you see listed in the device manager labeled as a Network Controller.

Use this guide for how to find the hardware ID.  Then I will post the link to the W7 wifi driver you need.

https://www.howtogeek.com/193798/how-to-find-drivers-for-unknown-devices-in-the-device-manager/

[MarsL]

Hi Paul,

thank you very much for your assistance!

Right now i'm on the laptop online.

LAN and WLAN working good.

My problem now is that i can not connect with windows update.

Clicking on the windows update link i got a dialogbox saying(in dutch):

"You can not search for updates because the windows update service is not active.

Possibly you have to restart your computer"

and, of course, i tried that several times but the message keep coming...

I just did run a troubleshoottool

It concluded:

Gevonden problemen Details van detectieproces

6 Zoeken naar updates is mislukt Gedetecteerd

(search for updates failed.)
 
Er is een fout opgetreden bij het online zoeken naar updates.

(there has been a faillure with the online search forr updates)
Details van verbindingen

(details of connection)
Gebeurtenissen van verbindingsproblemen met servers van Windows Update-servers....

(events from connectionproblems with servers of..)
Niveau:  Waarschuwing

(Level: Warning)
Logboek: Microsoft-Windows-WindowsUpdateClient/Operational
Datum: 2-7-2017 18:57:21
Bericht: De verbinding voor Windows Update is verbroken.

(mesage: connection for windows update has been disconnected)
 
Scandetails
Er is een fout opgetreden bij het zoeken naar updates.

(there has been a faillure with the online search for updates)
Foutcode: -939523550
 
 

Details van detectieproces  

Logboek van netwerkdiagnose
Bestandsnaam:  0B85C661-A031-40AF-9F21-4A98E23BF8D7.Diagnose.0.etl

I hope this helps?

Gr. Mars

[Paul_Tikkanen]

You're very welcome.

The only suggestion I can offer for the windows update issue, is to read the info at the link below to see if that resolves the problem.

https://answers.microsoft.com/en-us/windows/forum/windows_7-update/windows-7-update-problems-read-th...

[MarsL]

Hi again Paul,

thanks again for your help! 🙂

I finnaly found out what the solution was:

I had to do with a corruption of the windows updatefolder

Solution:

This behavior may occur if the temporary folder of Windows Update has been corrupted. We can refer to the following steps to rename this folder. Please be assured the folder will be created again when we visit the Windows Update site again.

1. Click Start, Run, type: cmd and press Enter. Please run the following command in the opened window.

net stop WuAuServ

2. Click Start, Run, type: %windir% and press Enter.
3. In the opened folder, rename the folder SoftwareDistribution to SDold.
4. Click Start, Run, type: cmd and press Enter.

Please run the following command in the opened window.

net start WuAuServ

Source:

https://answers.microsoft.com/en-us/windows/forum/windows_other-windows_update/fresh-windows-7-insta...

Have a nice day!

Kind regards,

Mars

[Paul_Tikkanen]

That is good news, Mars.

You have a great day too!

Best Regards,

Paul