Can’t login

[Emile8007]

Hello

I cant login to my windows pc because I “can’t connect at the moment” and need to check my network.

I can’t change anything if I can’t log in to the pc.

[Raj_05]

Hi @Emile8007,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like you're encountering an issue with your HP Windows PC where you're unable to log in due to a message indicating you can't connect at the moment and need to check your network. Here are a few steps you can try to troubleshoot this problem.

• Restart your PC: Sometimes a simple restart can resolve connectivity issues. Try restarting your computer and see if you're able to log in afterward.
• Check network connections: Ensure that all cables (if you're using a wired connection) are securely connected and that your Wi-Fi router is functioning properly. You can also try connecting to a different network if available to see if the issue persists.
• Check network settings: If you have access to another device connected to the same network, verify that the network is working properly. You can also check your network settings on the HP PC once you're logged in to ensure everything is configured correctly.
• Safe Mode: If you're unable to log in normally, try booting your PC into Safe Mode. In Safe Mode, only essential system programs and services are loaded, which can help isolate and troubleshoot the issue. Once in Safe Mode, you may be able to diagnose and fix any network-related problems.
• Reset network settings: If you suspect that the issue is related to network settings, you can try resetting the network settings on your HP PC. This can usually be done from the Control Panel or Settings menu. Keep in mind that resetting network settings will remove any custom configurations you've made and revert them to their default state.
• Hardware check: If none of the above steps resolve the issue, there may be a problem with your PC's network hardware.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support