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04-30-2020 08:39 AM
So.. I have a HP Split 13 x2 PC from 2013, 2014 maybe.. and it's WIFI driver cannot suport the 5GHz Connection (I can't find the 5ghz wifi).
Do I need an adaptor? Or can I solve this with and software or something like..?
05-09-2020 01:48 PM
@Poubel Welcome to HP Community!
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05-09-2020 09:31 PM
I'm having the same problem. I was using a Netgear 2000 extender but replaced it with an LP-Link extender to handle much faster speeds with an xFinity feed. My HP laptop recognizes the extender but not the 5G feature. All my phones and the Amazon Fire recognize the 5G but not the laptop. Is there a software fix for this? MG
05-09-2020 10:27 PM
I have on my laptop Broadcom BCM43142 802.11 bgn wifi M.2 Adaptor
It does not detect any 5G network broadcasted from the internet router. how can you help me check issues or upgrade the adaptor?
It can only detect 2.5G network which is very slow and has high loss in connection
HP Pavilion Notebook
05-10-2020 11:10 AM
@Brijesh_S Welcome to HP Community!
A few things to remember are mentioned below:
The compatibility of your router with the wireless card,
If the wireless card is 1x1: supports 2.4 GHz and below - slow connection and download/upload speed,
If it's 2x2 or more: support 5 GHz and above - Fast connected and speed.
Here are your Product specifications: Click here for details.
Have a nice day!!
05-12-2020 06:13 AM
Thank you for the update.
Please refer to the below link to troubleshoot.
The above link is 3rd party and is not owned by HP, I've posted this only so that I may help you resolve this issue by going beyond my support boundaries, please ignore the ads and take only the free suggestions
Have a nice day!!
05-12-2020 07:52 AM