Cannot connect iPhone or iPad to my hp 6000 envy printer

[Perrotto]

Cannot get iPhone or iPad to connect to hp 6000 envy printer

wifi is fine

[Sneha_01]

Hi @Perrotto,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If you're having trouble connecting your iPhone or iPad to your HP Envy 6000 printer, here are some steps to help you troubleshoot the issue:

1. Check Printer Status:

• Ensure your printer is powered on and connected to the same Wi-Fi network as your iPhone/iPad.

2. Use HP Smart App:

• Download the HP Smart app from the App Store.
• Open the app and follow the prompts to add your printer. This app often helps with connection issues.

3. Check Wi-Fi Direct:

• If you're trying to connect directly without a network:
  • On the printer, enable Wi-Fi Direct (refer to the printer manual for instructions).
  • On your iPhone/iPad, go to Settings > Wi-Fi and look for the printer's Wi-Fi Direct name. Connect to it.
  • Use the HP Smart app to print after connecting.

4. Restart Devices:

• Restart your printer and your iPhone/iPad. Sometimes a simple reboot can resolve connectivity issues.

5. Update Firmware:

• Ensure your printer’s firmware is up to date. You can check for updates via the HP Smart app or the printer’s web interface.

6. Reset Network Settings on Printer:

• Resetting the network settings on the printer can help:
  • Go to the printer’s control panel, find the Network settings, and choose to reset them. Then reconnect to your Wi-Fi network.

7. Check for AirPrint Compatibility:

• Make sure your printer supports AirPrint, which allows you to print from iOS devices directly. If it does, ensure that AirPrint is enabled in the printer settings.

8. Check for VPNs:

• If you're using a VPN on your iPhone/iPad, try disconnecting it, as this can sometimes interfere with local network devices.

9. Forget and Reconnect to Wi-Fi:

• On your iPhone/iPad, go to Settings > Wi-Fi, find your Wi-Fi network, tap the “i” icon, and select Forget This Network. Reconnect by entering the password again.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support