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‎07-29-2024 12:04 PM

HP Recommended
Product: HP DeskJet 2734e All-in-One Printer
Operating System: iOS

I recently got a new WiFi system. When I first got my printer, it was connected to my old WiFi. Now, I need it connected to the current system, but am unable to do it on my phone. The HP Smart app is telling me that the printer & app need to have the location turned on, but that is not an option I am seeing. I also have the option to connect it with an ethernet cable, but do not have one. I need to connected to my new WiFi in order to even have the option to print.

Category:
1 REPLY 1

‎07-29-2024 08:17 PM

HP Recommended

@Claire1510 

 

Welcome to HP Support Forum. Please use the following Guide:


                  https://support.hp.com/us-en/document/ish_1736500-1626554-16


Please also note: Your printer may only support 2.4GHz therefore you need to check and allow your router to broadcast both (dual) bands which are 2.4GHz and 5.0GHz.

 

Regards.

BH
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