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‎01-14-2019 01:36 PM - edited ‎01-14-2019 02:23 PM

HP Recommended
Product: Notebook
Operating System: Microsoft Windows 10 (64-bit)

I have had to change my router as I have a new ISP , everything was fine this morning connected no problem at all.

This afternoon , however , I cannot connect the Notebook to the router , when I go into settings it keeps coming up , in flight mode , I've got no list of available networks to try and connect to.

Also got problems with the printer.

SPENT THE LAST 2 DAYS WITH IT NOW STILL NO FURTHER FORWARD, I GIVE UP , BEEN ON THE PHONE TO HP SUPPORT AS WELL. JUST FEEL LIKE THROWING THE LOT IN THE BIN.

IS ANYONE WHO CAN HELP A DISABLED MAN OUT THERE PLEASE ???

1 ACCEPTED SOLUTION

Accepted Solutions

‎01-15-2019 01:13 AM

HP Recommended

@allanm2606

 

I can't comment much because I don't know your computer and printer. But one thing you need to note: both devices may only support 2.4GHz networks and your new router may only broadcast 5.0GHz network.

 

To fix this, please allow your router to broadcast both (dual) bands which are 2.4GHz and 5.0GHz.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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1 REPLY 1

‎01-15-2019 01:13 AM

HP Recommended

@allanm2606

 

I can't comment much because I don't know your computer and printer. But one thing you need to note: both devices may only support 2.4GHz networks and your new router may only broadcast 5.0GHz network.

 

To fix this, please allow your router to broadcast both (dual) bands which are 2.4GHz and 5.0GHz.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No
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