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‎12-02-2019 11:21 AM

HP Recommended
Product: Officejet 6500 Wireless Model E709n All In One
Operating System: Microsoft Windows 10 (64-bit)

Officejet 6500 Wireless Model E709n All In One. Windows 10 OS.

I have no issues with the printer connected via the USB cable. I have managed to turn the printer WiFi indicator light 'ON' using the Wireless Setup Wizard from the printer console. It finds my network name (alpha-numeric), but will not accept my WPA Passphrase which is all numeric - I get only alpha characters when I use the keypad on the printer console to enter the passphrase.

The HP  Network Configuration Page indicates:  802.11 Wireless Status as Disconnected.

1 REPLY 1

‎12-04-2019 02:49 PM

HP Recommended

@FoxMeadow,

 

Welcome to the HP Support Community!

 

I reviewed your post and I understand that you are facing issues connecting the printer to your network wirelessly.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

Is your computer connected to the same network? If yes, then follow the steps in the below article to convert the USB connection to wireless.

 

https://support.hp.com/us-en/product/hp-officejet-6500-all-in-one-printer-series-e709/3795309/docume...

 

Follow the steps in the below article for the wireless printer set up.

 

https://support.hp.com/us-en/product/hp-officejet-6500-all-in-one-printer-series-e709/3795309/docume...

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

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