Cannot connect to scanner

[G0954n]

Hello  I can print, I can remote print, but cant scan, said printer offline, disconnected, maid sure wi-fi on, network password is correct, can print remotely   Got IP Address, Bluetooth on 

Any suggestions 

[Raj_05]

Hi @G0954n,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If you're experiencing issues with scanning on your HP ENVY 7640 e-All-in-One Printer despite being able to print and use remote printing features, there are several steps you can take to troubleshoot and potentially resolve the problem.

Check Printer Connection:

• Ensure that your HP ENVY 7640 printer is connected to the same Wi-Fi network as your computer or device from which you're trying to scan. Even if you can print remotely, the scanning function might require a more stable and direct connection.
• Restart both your printer and your Wi-Fi router to refresh the network connection.

Update Printer Firmware:

• Check if there are any firmware updates available for your HP ENVY 7640 printer. You can usually find firmware updates on the HP support website. Updating the printer's firmware may resolve any compatibility issues or bugs related to scanning.

Restart Devices:

• Sometimes, simply restarting both your printer and your computer or device can resolve temporary communication issues.

Check Firewall and Security Software:

• Ensure that your firewall or security software is not blocking the scanning function. Temporarily disable any firewall or security software on your computer and try scanning again to see if the issue persists.

Reinstall Printer Software:

• Uninstall the printer software/drivers from your computer and then reinstall them. Sometimes, corrupted or outdated printer drivers can cause scanning issues. Make sure to download the latest drivers from the HP support website.

Reset Network Settings on Printer:

• On your printer's control panel, navigate to the network settings and reset the network configuration to factory defaults. Then, reconnect the printer to your Wi-Fi network and try scanning again.

HP Print and Scan Doctor:

• HP provides a free diagnostic tool called HP Print and Scan Doctor, which can automatically diagnose and resolve printing and scanning issues with HP printers. Download and run this tool to see if it can identify and fix the scanning problem.

By following these steps, you should be able to troubleshoot and resolve the scanning issue with your HP ENVY 7640 e-All-in-One Printer.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support