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‎02-09-2019 11:46 AM

HP Recommended
Product: HP Stream 14
Operating System: Microsoft Windows 10 (64-bit)

IMy daughter did a Windows update of the Network adapters (Bluetooth Device -Personal Area Network) and (Intel Dual Band Wireless AC - 7265). Now I can no longer connect to the internet. I have performed every troubleshooting method that I could find resulting in not solving the problem. Not sure what else to do. I have spent the last three days trying to fix this problem to no avail. I have offical given up. The device manager is showing a yellow triangel  by the 2 network adapters and the error message for both says the following:  Windows is still setting up the class configuration for this device (Code 56). Please help

The computer is an HP Stream Laptop 14, OS -Windows 10 (64bit)

2 REPLIES 2

‎02-09-2019 12:08 PM

HP Recommended

@JBrIU63 

 

What is your Stream 14 ? Please use the following instructions to find out the model/product of your machine:


         https://support.hp.com/us-en/document/c03754824


Please do NOT post its Serial number (s/n).


Regards.

BH
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‎02-09-2019 12:12 PM

HP Recommended

The model # is HP Stream - 14-ax027cl

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