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alpenvector
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Cannot install wireless drivers

HP Recommended
Envy 17-n107na
Microsoft Windows 10 (64-bit)

I have a strange issue with my HP Envy 17-n107na in that after re-install Windows 10 on to a new and larger M.2 drive - no problems at all with the install, all other drivers installed automatically, except the wireless adapter.

 

I have tried using the HP Support Assistant and it found no missing drivers - basically no updates available.

I tried Windows update - same thing no drivers for the wireless.

I even did a component check with the HP PC Hardware Diagnostics which as part of the test also checks for drivers - it passed despite no drivers being installed for the wireless adapter - simple check of Device Manager will confirm the missing drivers.

 

After entering the serial number for my laptop on the HP Support portal it correctly identified my laptop but despite trying the two different wireless driver options - both of which said they successfully installed, there were still no drivers.

 

I then decided to take the laptop apart and find out what wireless hard ware was fitted and it was 'Intel Model 7265 NGW Dual Band Wireless AC-7265 - drivers for this are NOT listed for my laptop on the HP site under Windows 10 but are for Windows 7!  I tried installing these Intel Windows 7 drivers in compatibility mode in the hope that this may work - nope.

 

Before re-installing Windows as mentioned above, the wireless was working fine but now not.  I've no idea what is going on here and am out of ideas.  If anyone has any suggestions I'd be really grateful.

 

Cheers,

 

alpenvector

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Paul_Tikkanen
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Message 2 of 4
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Hi:

 

W10 should have automatically installed the drivers for that model card, so I suspect that there is a problem with the wifi card.

 

I recommend that you try and install the latest W10 wifi and bluetooth drivers directly from Intel and see if they work.

 

Download Windows® 10 Wi-Fi Drivers for Intel® Wireless Adapters

 

Download Intel® Wireless Bluetooth® for Windows® 10

 

I have that model card in 3 different PC's running W10 and I didn't have to install any drivers for it.

 

 

 

 

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alpenvector
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Thanks Paul.  Yes, I would have expected Windows 10 to automatically install the drivers as I've seen before many other times for other computers.  I think I've already tried the drivers you mentioned but will give it another shot anyway.  

 

Will post again with progress later - as you rightly say it could well be the card which would be very annoying.

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Paul_Tikkanen
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You're very welcome.

 

If there isn't a device showing up in the device manager labeled as a Network Controller, then it isn't a driver problem.

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