• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎11-13-2023 08:35 AM

HP Recommended
Product: HP ENVY 7645 e-All-in-One Printer

I have had a professional tech  work this problem .  He has Uninstalled all instances of HP on my computer and then re-installed the printer with updated HP software and I was able to scan.  the next time I turned on the computer the same problem occurred.  Again he got my scanner problem solved but again could not scan after shutting down and restarting the computer.

I only one printer (HP Envy 7640 Series) but Hp Print & Scan Doctor indicates  more than one printer installed. HP envy 7640 Series(Network) and HP Envy 7640 Series (Net) #3 #4 and #5..

Please HELP.

 

 

Category:
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.