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‎12-02-2019 06:07 PM

HP Recommended
Product: HP Steam
Operating System: Microsoft Windows 10 (64-bit)

Hi just got a new HP Stream laptop and when i'm signing into my internet im being asked for my credentials....I selected my router and everything but my pc wants my credentials....every other computer in my house has no problem hooking up to the internet, just my new HP Stream....Help!!!!

1 REPLY 1

‎12-05-2019 09:37 AM

HP Recommended

@snapnpiks Welcome to HP Community!

 

I understand that you are getting credentials Message while connecting to the internet.

 

Please refer to the following links to troubleshoot the connectivity and check.

 

https://support.hp.com/us-en/document/c04649175

 

https://support.hp.com/us-en/document/c06282875

 

Have you checked with different internet service providers?

 

Keep us posted,

 

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

 

 

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