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01-31-2021 09:47 AM
Product: HP Chromebook - 14a-na0007na
Operating System: Chrome OS
My new Chromebook will not maintain wifi connectivity. The network is fine we have other devices connected to it without issue.
Problem can be temporarily fixed by turning off and on but it's a pain and only fixes it for 5 mins before it cuts out again.
I have tried a factory reset but hasn't helped.
3 REPLIES 3
02-03-2021 01:09 PM
Thank you for posting on HP Support Community.
Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:
Go to HP Customer Support.
If prompted, select your country/region, and then follow the on-screen prompts to identify your product.
Select Software, Drivers and Firmware.
On the Drivers and Downloads page, select your operating system from the Select your operating system drop-down, and then click Next.
Select the plus sign+ next to Driver - Network to expand the list of available network drivers.
Select the network or modem driver update from the list. For example, Realtek RTL8139 LAN Driver Update.
Click the Download button.
When the download bar displays at the bottom of your screen, click Save.
When the download completes, click Run.
Follow the on-screen instructions to complete the download.
Restart your computer, and then connect to the Internet.
Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
I am an HP Employee
02-25-2021 05:59 AM
I also have the same issue (with 2 HP chromebooks). Wifi status says it's connected but every webpage, app etc will all say "unable to connect" or "you are not connected to the internet". This happens pretty regularly and is massively frustrating. As a Chromebook is almost entirely based on cloud services it makes the Chromebook unusable a lot of the time!
The reply to go to the driver's page doesn't work as a Chromebook doesn't use drivers!
Any other suggestions?
02-25-2021 02:48 PM
Thank you for posting back.
I appreciate your efforts to try and resolve the issue. As we have limited support boundaries in the support community as of now.
I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/
Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
I am an HP Employee
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