Chromebook fails to detect Chromecast devices

[Librarian94]

My Chromebook 14 has stopped recognizing Google Chromecast devices. On attempting to cast, the error message is "No devices found".

This has worked satisfactorily in the past and all my other devices (including Android phone, Linux PC running Chrome and Windows PC running Chrome) can all connect to Chromecast and stream video and audio correctly. Therfore it seems that the issue is with the Chromebook and not with the network or the chromecast devices.

I would be grateful for any suggestions.

[A4Apollo]

Hi! @Librarian94, 

Were you able to cast using the Chromebook previously?

Have you tried checking with a different HDMI cable?

Please share the product number of your PC to assist you better.

Try the steps recommended below.

Step 1: Reboot your computer

Step 2: Make sure your computer and Chromecast device are on the same Wi-Fi network.

Step 3: Confirm your Chrome browser is up to date. 

Step 4: Reboot the Chromecast device

Refer this article to know more information about no devices found errors. Click Here

Set up Chromecast with your Chromebook

1. Turn on your TV.
2. Plug in your Chromecast. Learn how to plug your Chromecast in to your TV.
3. Using the Input or Source button on your TV remote, change the input on your TV until you see the Chromecast home screen.
4. On your Chromebook, sign in to your account.
5. Follow the steps that show on your TV. Learn how to set up Chromecast.

Refer this article from Google to know more information about casting using the Chromebook. Click Here

Let me know if this helps!

Have a great day ahead! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[Librarian94]

"Were you able to cast using the Chromebook previously?"

Yes. That is why I said it has STOPPED working correctly. All other aspects of the Chromebook, apart from detecting Chromecast devices, seem to be OK.

"Have you tried checking with a different HDMI cable?"

What HDMI cable? The Chromecast plugs sraight in to an HDMI port. To repeat what I said in the question, all other devices in my home can connect and stream correctly to all my chromecast devices. Only the Chromebook fails.

"Please share the product number of your PC to assist you better."

Product Number: K3G23EA#ABU

Thank you for taking the time to reply but I'm afraid it isn't addressing the issue that I have.

[A4Apollo · Accepted solution]

@Librarian94,

As the issue still persists after trying out the steps.

Try restoring the Chromebook to factory settings and check if it helps.

1. Sign in to your Chromebook.
2. At the bottom right, select the time.
3. Select Settings .
4. At the bottom, select Advanced.
5. In the "Powerwash" section, select Powerwash  Restart.
6. In the box that appears, select Powerwash  Continue.
7. Follow the steps that appear and sign in with your Google Account.
   Note: The account you sign in with after you reset your Chromebook will be the owner account.
8. Once you've reset your Chromebook:
   • Follow the onscreen instructions to set up your Chromebook
   • Check if the problem is fixed

Refer this article from Google to know more information about resetting the Chromebook. Click Here

Hope this helps!

Take Care! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[Librarian94]

Thanks.

Powerwash fixed the problem.

[A4Apollo]

Hi! @Librarian94,

Thanks for the update. I'm happy to know powerwash fixed the problem.

If you have any queries related to any HP products, you can always write back to us.

We will try our best to help you out.

Take Care!