• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
HP Chromebook 11 G4 EE (ENERGY STAR)

Got this laptop come to ind out it will no register that I have wifi through the house so how do I it from doing that 

1 REPLY 1
HP Recommended

Hi@Sugary1980,

 

Welcome to the HP Support Community! I'd like to help!

 

I see you are experiencing issues with the HP Chromebook.  

 

I have a few recommendations 

  • Go into your Wi-Fi settings, choose the network, select Disconnect and try connecting again. Update the Chromebook. If possible, update your Chromebook to make sure you're running the current version of Chrome OS. Turn off your router and restart the Chromebook.

Please perform the below steps and check.

 

Step 1: Make sure Wi-Fi is on

This might be the first thing you checked when you encountered this problem but I suggest you toggle the Wi-Fi switch off and then on again. If your Chromebook has already connected to a network before and you’re within range, it might automatically connect to it after you toggle the switch.

  1. Turn on your Chromebook.
  2. Click your account photo.
  3. Click No network. NoteIf you see “Connected to” and your Wi-Fi network name, your Chromebook is already connected to Wi-Fi.
  4. To turn on Wi-Fi, click the switch.
  5. Your Chromebook will automatically look for available networks and show them to you in a list.

Step 2: Make sure it’s a network issue

After making sure Wi-Fi is enabled in your Chromebook, it’s time to look at this problem at a different angle especially if this problem started without apparent reason. For instance, if you were able to connect to the same network a couple of days ago and now you can’t, you have to ask yourself if the problem is with your laptop or the network.

 

Step 3: Reset your HP Chromebook 14 using Powerwash

Unlike the Windows operating system, there’s nothing much you can do about your Chromebook if its core functions fail so I suggest you reset it by using the Powerwash feature under Settings. It will reset your laptop and delete all locally stored files so make sure you back up important files and data before the reset.

 

  1. Click the status area of the taskbar, and then click Settings.
  2. Scroll to the bottom of the Settings page and click Show advanced settings.
  3. In the Powerwash section, click Powerwash.
  4. Click Restart to begin resetting the Chromebook.

Alternatively, you can reset your Chromebook by the sign-in screen if you want to and it’s easier than the previous method…

  1. On the sign-in screen, hold down the Ctrl + Alt + Shift + R keys.
  2. In the Powerwash your Chrome device window, click Reset.

After the Powerwash, proceed to initial setup to know if Wi-Fi is working this time. You will be asked to log in to your Google account during the setup process and to be able to do so, you need to connect to Wi-Fi.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click on the YES button to reply that the response was helpful and/or to say “Thank You”.


Have a great day!

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.